UIN SUNAN GUNUNG DJATI BANDUNG

The Influence Of Service Quality Toward Customer Satisfaction Of Islamic Sharia Bank

Abstract: The aim of this study is to know the effect on service quality Islamic banking services business in Indonesia and its impact on customer atisfaction. The results showed that the model is built based on theoretical studies that have met the criteria for conformity with the value of RMSEA and GFI .951 .035. The Factors consists of compliance, assurance, reliability, tangible, empathy, and responsiveness, with a result of 80.10% to customer satisfaction, which consists of availability of service, responsiveness, professionalism, speed of transaction and completeness.

Key words: Carter model, SERVQUAL model, Customer Satisfaction.

Tulisan ini dimuat di Australian Journal of Basic and Applied Sciences, 5(9): 1099-1104, 2011 ISSN 1991-8178. Selengkapnya klik